Maintenance Connection has been around since 1999 — but its dated interface, declining support quality since the Accruent acquisition, and premium pricing are driving teams to modern alternatives. Here's what to consider.
Maintenance Connection has earned its reputation. But as teams scale or need more from their CMMS, certain gaps start to show.
The UI looks like it was designed in the early 2000s — because it was. Dense screens packed with fields, links, and menus that make even simple tasks feel tedious. Getting technicians to adopt it is an uphill battle.
Since the Accruent acquisition, support has become a common complaint. No live chat, no phone support — just email and scheduled calls. Issues get closed without resolution. Teams feel abandoned.
Starting at $55/user/month with Professional at $110/user/month and a 3-user minimum, Maintenance Connection is one of the most expensive CMMS options. For a 10-person team, that's $550–$1,100/month before any customisation.
For an enterprise-priced tool, the integration options are surprisingly limited. Teams end up with data silos because Maintenance Connection doesn't connect well to their other systems — accounting, ERP, or IoT platforms.
To be fair: Maintenance Connection has genuine strengths and works well for many teams. These alternatives are for teams who need more — especially around compliance, reporting, and cost transparency.
Before comparing tools, get clear on what matters most for your team.
No per-module add-ons. No features hidden behind "contact sales." Know what you're paying before you commit.
Deadline tracking, automated reminders, and audit trails should be core features — not premium add-ons.
MTTR, asset health, cost analysis — available on plans your team can actually afford.
The best CMMS is the one your team actually uses. Look for a clean UI, mobile access, and minimal training needed.
Can it grow with you? Multi-site support, role-based access, and automation that handles complexity without complexity.
When something breaks, can you actually reach someone? Response times, support channels, and onboarding help all matter.
Each evaluated on pricing, features, compliance capability, and who it's actually best for. We include ourselves and let you decide.
Modern compliance-first CMMS at a fraction of Maintenance Connection's per-seat cost.
Mobile-first CMMS with a strong app and simple work order management.
Enterprise CMMS backed by Rockwell Automation with AI-powered predictive maintenance.
Ease-of-use focused CMMS known for strong customer support.
Procedure-first CMMS with best-in-class mobile and a free starter tier.
How the key alternatives stack up on the things that matter.
| Feature | Maint. Connection | AssetOS | UpKeep | Fiix | Limble |
|---|---|---|---|---|---|
| Starting price | $55/user/mo | $17/user/mo | $20/user/mo | Free | $28/user/mo |
| Compliance tracking | Included | Every plan | Higher tiers | Professional+ | Premium+ |
| Audit trails | Included | Every plan | Higher tiers | Professional+ | Premium+ |
| RBAC | Included | Every plan | Starter+ | Basic+ | Standard+ |
| Reporting | 360+ pre-built | MTTR + dashboards | Basic (lower tiers) | 100+ reports | Limited |
| Preventive maintenance | Included | Growth+ ($29) | Starter+ ($45) | Basic+ ($45) | Standard+ ($28) |
| Mobile app | Limited | Available | Excellent | Limited vs desktop | Buggy |
| On-premises option | Yes | No (cloud only) | No | No | No |
Different teams have different needs. Our honest take on who each tool is best for.
Yes, Accruent continues to develop Maintenance Connection. However, since the 2018 acquisition, updates have focused on enterprise features rather than UI modernisation or support improvements. The pace of innovation has slowed compared to newer competitors.
Starting at $55/user/month for Standard and $110/user/month for Professional, with a 3-user minimum. For a 10-person team, that's $550–$1,100/month. Compare that to AssetOS at $170/month for 10 users on the yearly plan.
MC's 360+ pre-built reports are hard to match. However, tools like AssetOS and Fiix offer MTTR dashboards, cost analysis, and compliance reporting. For most mid-market teams, these cover the essentials without the dated interface.
Maintenance Connection is one of the few modern CMMS tools that still offers on-prem deployment. If this is a hard requirement (e.g., strict data residency rules), your alternatives are limited. Most modern CMMS tools — including AssetOS — are cloud-only.
MC supports data export in standard formats. The main challenge is re-creating custom reports and workflows in your new tool. AssetOS offers migration support including data import assistance and onboarding help.
Start a free trial of AssetOS. No credit card, no commitment. See how it compares to Maintenance Connection for your team.
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