Terms and Conditions

Welcome to AssetOS, operated by Akwsit OÜ. These Terms of Service ("Terms") govern your access to and use of AssetOS's software-as-a-service platform, website, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using AssetOS, you confirm that you:

• Are at least 18 years old or the age of majority in your jurisdiction
• Have the authority to enter into these Terms
• Will comply with all applicable laws and regulations
• Have read and understood our Privacy Policy

If you are accessing the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

2. Account Registration and Security

Account Creation

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access to your account

Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain account security.

3. Subscription and Billing

Plans and Pricing

AssetOS offers various subscription plans with different features and pricing. Current pricing is available on our website. We reserve the right to modify our pricing with 30 days' notice to existing subscribers.

Payment Terms

• Subscriptions are billed in advance on a recurring basis (monthly or annually)
• Payment is due immediately upon subscription or renewal
• All fees are non-refundable except as required by law or expressly stated
• You authorize us to charge your payment method for all fees
• Failed payments may result in service suspension or termination

Free Trials

Free trials may be offered at our discretion. At the end of a free trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

Refunds

We offer a 30-day money-back guarantee for new subscriptions. To request a refund, contact us at hello@assetos.io within 30 days of your initial purchase. Refunds are not available for renewals or add-on services.

4. Service Availability and Support

Service Level

We strive to maintain 99.9% uptime for the Service, excluding scheduled maintenance. However, the Service is provided "as is" and we do not guarantee uninterrupted access.

Maintenance

We may perform scheduled maintenance that temporarily interrupts service. We will provide advance notice when possible, typically via email or in-app notification.

Support

Support is provided via email at hello@assetos.io. Response times vary by subscription plan. Support is provided in English during business hours (9 AM – 5 PM GMT, Monday – Friday).

5. Acceptable Use

You agree not to use the Service to:

• Violate any laws, regulations, or third-party rights
• Transmit harmful code, viruses, or malware
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or servers
• Use automated tools to access the Service without permission
• Resell, redistribute, or transfer your account or the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove or modify any proprietary notices or labels
• Use the Service for any illegal or unauthorized purpose
• Harass, abuse, or harm other users

6. Your Data and Content

Your Ownership

You retain all rights to the data and content you submit to the Service ("Your Content"). You grant us a limited license to use, store, and process Your Content solely to provide and improve the Service.

Data Security

We implement industry-standard security measures to protect Your Content. However, no system is completely secure, and we cannot guarantee absolute security.

Data Backup

While we perform regular backups, you are responsible for maintaining your own backups of Your Content. We are not liable for any data loss.

Data Portability

You may export Your Content at any time through the Service's export features. Upon termination, we will retain Your Content for 30 days before permanent deletion.

7. Intellectual Property

Our Property

The Service, including its design, code, features, and content (excluding Your Content), is owned by AssetOS and protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes, subject to these Terms.

Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use them without compensation or attribution.

8. Third-Party Services

The Service may integrate with or link to third-party services. We are not responsible for third-party services, their content, or their practices. Your use of third-party services is subject to their terms and policies.

9. Cancellation and Termination

Your Right to Cancel

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will not receive a refund for the remaining time in your billing period.

Our Right to Terminate

We may suspend or terminate your account if you violate these Terms, fail to pay fees when due, use the Service in a way that causes harm or liability, or provide false or misleading information.

Effect of Termination

Upon termination, your right to use the Service immediately ceases. We may delete Your Content after 30 days.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASSETOS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR £100 IF YOU HAVE NOT MADE ANY PAYMENTS.

12. Indemnification

You agree to indemnify and hold harmless AssetOS and its affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your Content.

13. Dispute Resolution

Informal Resolution

Before filing a claim, you agree to contact us at hello@assetos.io to attempt to resolve the dispute informally.

14. Governing Law

These Terms are governed by the laws of Estonia, without regard to conflict of law principles. Any legal action must be brought in courts located in Tallinn, Estonia.

15. International Use

The Service is operated from Estonia, in the European Union. If you access the Service from outside Estonia, you are responsible for compliance with local laws.

GDPR Compliance

For users in the European Economic Area (EEA), UK, or Switzerland, we comply with the General Data Protection Regulation (GDPR). See our Privacy Policy for details on your rights.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the new Terms.

17. General Provisions

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AssetOS regarding the Service. If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.

18. Contact Information

• Email: hello@assetos.io
• Company: AssetOS, operated by Akwsit OÜ
• Location: Tallinn, Estonia