How can we help?
Whether you're on the web app or the mobile app, the fastest route to a fix starts here. Real engineers answer — no ticket triage, no first-line script.
Bugs, outages, billing questions, "how do I…" — routes straight to our on-call engineer, not a ticket queue.
support@assetos.io →Implementation checklists, migration guides and maintenance how-tos, written by the team that builds the product.
Browse the guides →Prefer a form? Pick the right route — support, sales, security, or partnerships — and it lands with the right human.
Open contact form →Common questions.
The answers we give most often — including for the iOS and Android apps.
Check you're using the same email address as your web account, and that your workspace admin has granted you a seat. If you use SSO, sign in with the "Continue with SSO" option — not email and password. Still stuck? Email support with your workspace URL.
The mobile app works fully offline and syncs when a connection returns. If changes seem stuck, pull down to refresh on the home screen. Sync conflicts are flagged in-app and never silently discarded. Persistent issues: include your device model and app version when you email us.
Email support@assetos.io with what you expected, what happened, and your workspace URL. Screenshots or screen recordings cut the back-and-forth by about four emails. P1 outages are covered by 24/7 on-call.
Workspace admins can change plans, seats, and payment details under Settings → Billing in the web app. For invoice questions or plan changes you can't make yourself, email support and we'll sort it same-day.
Any admin can run a full export (CSV, JSON, PDF) at any time from the web app — no support ticket required. Your data is yours.
Workspace admins can delete the workspace and all its data under Settings. Individual users can request account deletion in-app or by emailing support@assetos.io — we fulfil deletion requests within 30 days and confirm when done, in line with our privacy policy.
Didn't find your answer?
Email us directly or use the contact form — either way a human reads it, and customers with something broken get the fastest ones.