A 100-person team doesn't
need 100 paid seats.

One rule: if work orders get assigned to you, you're a paid seat. If you only report, request or check, you're free. Technicians, planners, supervisors and admins are paid. Drivers running pre-start checks, machine operators logging defects, staff raising tickets, and your customers viewing their assets are all free — no login needed, no cap. Charging for someone who logs a defect twice a month is how CMMS rollouts fail: people stop reporting. So we don't.

Yes — your whole team is on one plan. The only distinction is between paid seats (technicians, planners, supervisors, admins — anyone who gets work orders assigned) and requesters (anyone who reports faults, submits requests or runs daily checks), who are free on every plan. Upgrade your plan as your team's needs grow.

Any piece of equipment, vehicle, location, or item you want to track. Each plan includes a generous asset allocation — 1,000 on Basic, 5,000 on Professional, 25,000 on Scale, unlimited on Enterprise. Need more? Asset add-on packs start at $15/mo. There's no hard ceiling — the platform scales with you, and Enterprise is unlimited.

Yes. 14 days, full product, every feature, every integration. No credit card required. If you're mid-migration or just need longer, ask and we'll extend it. If it doesn't work out, export your data with one click and walk away.

Annual plans are ~20% cheaper and invoiced up front. Monthly plans bill the card on file on the 1st of each month. Enterprise is quoted based on scope and invoiced annually.

Yes. If a full switch is a project for you — several sites, 50+ paid seats, a regulated audit trail — run a 90-day pilot on one site with 5 to 10 people first. You pay the pilot seats at the monthly rate up front, and if you roll out on an annual plan those three months count as the first three months of the plan. Details at /pilot.

Two ways. If you service assets for clients from your own workspace, that's Managed Services on Professional and above: each client gets a free login to see their assets, your on-time record and report faults (see /solutions/service-provider). If each client needs its own separate workspace, that's the early partner programme. We're setting partner pricing with our first partners, so apply and we'll quote on a call. See the partner programme →

Not today. We run AssetOS on a hardened multi-tenant stack in the UK and US with regional failover. Enterprise customers can pin their data to a specific region. If you have a strict self-host requirement, talk to us — we can usually find a path with dedicated infrastructure.

Yes. Asset packs start at $15/mo for +500 assets ($12/mo on annual), up to +10,000 assets for $120/mo. Storage packs start at $8/mo for +50 GB, up to +500 GB for $40/mo. Both are available on Basic and Professional plans. On Scale you get 25,000 assets and 500 GB included — if you need more than that, talk to us about Enterprise.

Your account becomes read-only for 30 days so you can export everything — assets, work orders, history, documents — as CSV, JSON, or PDF. After that we delete it. Your data is yours; we're just borrowing it.