Question 1

Do operators and field users count as paid users?

Accepted Answer

No. Operator accounts are completely free—no limits, no catches. They can complete daily checklists and log issues for their assigned assets, but can't access the wider system. You only pay for Managers and Technicians who actually manage maintenance.

Question 2

Is there a limit on free operator or requester accounts?

Accepted Answer

No limit at all. Add as many operators and requesters as you need. Whether you have 5 or 500, they're all free. Most competitors charge $20-45/user for everyone—we think that's backwards when most of those users just need to log issues.

Question 3

What's the difference between user types?

Accepted Answer

Managers ($55/mo) get full access—reports, settings, user management, API access. Technicians ($20/mo) handle day-to-day work—completing work orders, updating assets, logging time. Operators (free) do daily checklists and log defects on assigned assets. Requesters (free) submit tickets and track their status.

Question 4

How does AssetOS track asset lifecycles?

Accepted Answer

AssetOS tracks assets from procurement to disposal. You can record purchase dates, warranty information, maintenance schedules, and disposal dates. The system automatically updates asset status and sends notifications for scheduled maintenance or warranty expirations.

Question 5

Can I create and assign work orders?

Accepted Answer

Yes! AssetOS Workflows lets you: 1. Create work orders with priority levels and due dates. 2. Assign them to team members with automated routing. 3. Track status in real-time with updates and notifications. 4. Link work orders directly to assets for complete visibility.

Question 6

How does compliance tracking work?

Accepted Answer

Every action in AssetOS is logged automatically. The Compliance module generates audit trails, tracks certification expirations, and creates regulatory documentation. You can export reports for inspections and maintain complete records of all asset-related activities.

Question 7

What kind of reports can I generate?

Accepted Answer

AssetOS Reports provides MTTR (Mean Time To Repair), asset health scores, cost analysis, and custom reports. All reports are exportable in multiple formats and can be scheduled for automatic delivery. You can filter by date range, asset type, location, or any custom field.

Question 8

What does 'pay once you're live and have had success' mean?

Accepted Answer

We believe you should only pay when you're getting real value. Start building immediately with full access to all features. Once you've gone live and are actively using AssetOS to manage your assets, we'll reach out about upgrading to a paid plan. There's no pressure—you can continue using the platform during a grace period while you evaluate the value.

Question 9

How long can I use AssetOS for free?

Accepted Answer

You get full access to start building right away. After you've gone live and are actively using the platform, you'll have a grace period to continue using all features. If you need more time or have questions about upgrading, just reach out—we're flexible and want to work with you.

Question 10

What happens if I don't upgrade to a paid plan?

Accepted Answer

Your data is always yours. After the grace period, some features may be restricted (like creating new assets or work orders), but you'll always have read-only access to view and export your data. You can upgrade at any time to restore full access, or export your data and move on—no hard feelings.

Question 11

Can I export my data?

Accepted Answer

Absolutely. You can export your data at any time, in multiple formats. Your data belongs to you, and we'll never hold it hostage. Even if your account is restricted, you'll always have access to export everything.

Question 12

Is AssetOS right for my team?

Accepted Answer

AssetOS is built for mid-market teams who've outgrown spreadsheets but don't need (or want) enterprise complexity. If you're running 70-80% reactive, losing knowledge when people leave, or scrambling for audit trails — we built this for you.

Question 13

Do you have mobile apps?

Accepted Answer

Yes — native iOS and Android apps are coming very soon. They're not just a mobile website. Full offline mode means your team can view work orders, access asset history, complete checklists, and log time even without signal. Everything syncs automatically when they reconnect.

Question 14

How does offline mode work?

Accepted Answer

When you're online, AssetOS syncs your assignments, asset data, and checklists to your device. When you lose signal — in a basement, plant room, or remote site — you can still view everything and log work. As soon as you reconnect, your changes sync automatically. No data loss, no duplicate entries.

Question 15

Will my team actually use the mobile app?

Accepted Answer

We've all seen expensive software gather dust because it was too complicated. AssetOS mobile is deliberately simple — open it, see your work, tap to update. Large buttons for gloved hands, minimal steps, works on older phones. If your techs can use a messaging app, they can use this.

Feature	Basic $20/mo	Professional $35/mo	Scale $55/mo	Enterprise Custom
Work Order Forms
Standard work order form
Industry-specific templates
Custom form builder
Approval workflows
Custom fields & conditional logic
AssetOS Core Features
Asset management & tracking
Workflows & Automation
Compliance Tracking
Lifecycle Management
Files & Documents
Reports & Analytics
Integrations & API
Service Desk
Limits & Storage
Storage (per org)	50GB	200GB	1TB	Custom
Assets included	1,000	5,000	25,000	Custom
Advanced Capabilities
Preventive maintenance scheduling
Repair time analytics & dashboards
Managed infrastructure + backup
Change Management
Multi-environment support
Template export (Word/PDF)
Shared inbox for requests
Support
Email support
Priority support
Dedicated success manager
Enterprise Features
Multi-party approvals (external orgs)
Service desk integrations (ServiceNow, etc.)
Dedicated hosting environments
Single sign-on & user provisioning
Data residency options
White-glove migration
Volume pricing (100+ users)

Only pay for staff who manage maintenance.

Basic

Professional

Scale

Enterprise

Unlimited free accounts for field users & requesters

Operator Accounts

Requester Accounts

Compare plans

Work Order Forms Built for Your Needs

Basic ($20/mo)

Professional ($35/mo)

Scale ($55/mo)

Frequently Asked Questions

Why We're Not Free

Everything you need to manage assets

Asset Tracking

Work Orders

Preventive Maintenance

Compliance Tracking

Workflows & Automation

Reports & Analytics

Document Management

Integrations

Role-Based Access

Microsoft Defender Protection

How mature is your asset management?

Ready to see if AssetOS fits?