7 Best SysAid Alternatives for Asset & Maintenance Management
SysAid is a capable ITSM platform — but if you're managing physical assets, equipment, or facilities maintenance, it's not built for that. Here are the alternatives that are.
ITSM vs CMMS — an important distinction
SysAid is primarily an IT Service Management (ITSM) platform with IT asset tracking. It manages help desk tickets, IT devices (laptops, servers, network equipment), and service workflows. If you need to manage physical assets, equipment maintenance, compliance deadlines, or field technician work orders, you need a dedicated CMMS — not an ITSM tool with asset management bolted on.
Why people look for SysAid alternatives
SysAid works well for IT departments managing help desk tickets. But for maintenance teams managing physical assets, equipment, or facilities, the limitations become clear quickly.
It's ITSM, not CMMS
SysAid tracks IT assets — laptops, servers, software licences. It doesn't handle preventive maintenance schedules for physical equipment, compliance deadline tracking for MOTs or inspections, or work order management for field technicians. If that's what you need, you need a different type of tool entirely.
Expensive for what you get
Starting at ~$79/user/month for the Help Desk plan and ~$108/user for ITSM, SysAid is one of the most expensive options in the space. For a 10-person team, that's $790–$1,080/month — before implementation fees and add-ons. Dedicated CMMS tools offer more maintenance features for less.
Outdated, clunky interface
The most common G2/Capterra complaint. The UI — especially the Admin Portal and workflow builder — feels dated and unintuitive. New users face a steep learning curve, and advanced configuration requires significant training.
No native mobile app
SysAid offers a mobile-optimised web experience, not a native app. Users report it's sluggish and limited. For maintenance teams with field technicians who need to log work orders on-site, a proper mobile experience is non-negotiable.
To be fair: SysAid is a legitimate choice for IT departments that need ITSM, help desk ticketing, and IT asset tracking in one platform. Its AI-powered ticket automation is genuinely impressive, and it serves 100,000+ customers globally. The alternatives below are specifically for teams that need physical asset management and maintenance — a different problem than IT service management.
What to look for in a SysAid alternative
If you're managing physical assets and equipment — not just IT infrastructure — here's what your tool needs to do.
Work order management
Create, assign, and track maintenance work orders. Not IT tickets — actual work orders for physical repairs, inspections, and services.
Preventive maintenance
Schedule recurring maintenance by time or usage intervals. Get notified when services are due. Reduce reactive breakdowns.
Compliance tracking
Track MOTs, inspections, certifications, and regulatory deadlines. Automated reminders before things lapse. Audit-ready records.
Asset lifecycle management
Track physical assets from procurement to disposal — condition, location, maintenance history, and total cost of ownership.
Mobile for field teams
Native mobile apps that work in the field — not a mobile-optimised web page. Offline mode for areas with poor signal.
Affordable per-seat pricing
CMMS for maintenance teams shouldn't cost $79–$108/user/month. Look for tools that include key features without enterprise pricing.
The 7 best SysAid alternatives for maintenance teams
Each one evaluated on maintenance capabilities, pricing, usability, and who it's actually best for.
AssetOS
Modern CMMS that sits between spreadsheets and enterprise bloat. Work orders, compliance tracking, and asset lifecycle management — up and running in hours.
Pricing
From $17/user/mo (yearly)
Best for
Mid-market teams who've outgrown spreadsheets but don't want enterprise complexity
Key strength
Built-in compliance tracking, audit trails, and RBAC on every plan — no add-ons needed
Key limitation
Newer to market — mobile app still in development
UpKeep
AI-powered CMMS and asset management software
Pricing
From $20/user/mo
Best for
Small teams wanting a quick-start mobile CMMS
Key strength
Highly intuitive, user-friendly interface
Key limitation
Limited customisation for individual organisations
Fiix
AI-enabled CMMS for enterprise maintenance
Pricing
Free tier. Paid from $45/user/mo
Best for
Manufacturing organisations already in the Rockwell ecosystem
Key strength
Free tier for small teams
Key limitation
Cluttered, overwhelming UI with too many features exposed
Limble CMMS
#1 rated CMMS for ease of use
Pricing
Free tier. Paid from $69/user/mo
Best for
Teams that prioritise ease of use and fast onboarding
Key strength
Exceptionally user-friendly interface
Key limitation
Limited reporting — missing basic reports on lower tiers
Maintenance Connection
Enterprise CMMS/EAM for multi-site organisations
Pricing
From $55/user/mo
Best for
Large enterprises needing multi-site EAM
Key strength
Comprehensive enterprise feature set
Key limitation
Outdated, non-intuitive user interface
MaintainX
Mobile-first CMMS with strong technician adoption. Good for teams that live on their phones.
Pricing
Free tier available. Paid from $20/user/mo
Best for
Distributed teams prioritising mobile-first maintenance workflows
Key strength
Excellent mobile experience with AI-powered procedure generation
Key limitation
Feature depth drops off compared to desktop-first competitors
eMaint (by Fluke Reliability)
Cloud-based CMMS/EAM from Fluke, strong in manufacturing with IoT sensor integration.
Pricing
Contact sales (subscription-based)
Best for
Mid-to-large manufacturers wanting IoT-integrated condition monitoring
Key strength
Live sensor data from Fluke devices for real-time asset health
Key limitation
Pricing not transparent — requires contacting sales
Hippo CMMS (now Eptura Asset)
Simplicity-focused CMMS transitioning to the Eptura platform. Easy to learn, limited depth.
Pricing
From ~$35/user/mo
Best for
Small teams wanting minimal learning curve and quick setup
Key strength
90%+ of users agree on ease of use
Key limitation
Transitioning to Eptura — unclear product roadmap
SysAid vs dedicated CMMS: what's the difference?
This is the key question. SysAid and CMMS tools solve fundamentally different problems.
| Capability | SysAid | AssetOS | UpKeep | Limble |
|---|---|---|---|---|
| Primary purpose | IT Service Management | Asset & Maintenance | Asset & Maintenance | Asset & Maintenance |
| Starting price | ~$79/user/mo | $17/user/mo | $20/user/mo | $28/user/mo |
| Physical asset tracking | IT assets only | All asset types | All asset types | All asset types |
| Work orders (maintenance) | IT tickets only | Full work orders | Full work orders | Full work orders |
| Preventive maintenance | IT patches/updates | Time & usage based | Time & meter based | Calendar based |
| Compliance tracking | ITIL compliance | MOTs, inspections, certs | Higher tiers | Premium+ |
| Audit trails | IT change logs | Every plan | Higher tiers | Premium+ |
| Mobile app | Mobile web only | Coming soon (native) | Excellent (native) | Available (buggy) |
| Field technician workflows | Not designed for this | Core feature | Core feature | Core feature |
Which alternative is right for you?
It depends on what you're actually trying to manage.
Choose AssetOS if...
- You manage physical assets, equipment, or facilities
- You need compliance tracking (MOTs, inspections, certs)
- You want audit trails and RBAC without paying $79+/user
- You need something up and running in hours, not weeks
Choose UpKeep if...
- You need the best mobile app available today
- You want a quick-start work order tool for a small team
- Basic asset management is enough for now
Choose Fiix if...
- You're in manufacturing and want AI-powered predictions
- You need a free tier to get started with CMMS
- You have IT staff to handle configuration
Stay with SysAid if...
- You're managing IT infrastructure, not physical assets
- Help desk ticketing is your primary need
- You need ITIL-aligned service management workflows
Frequently asked questions
Is SysAid a CMMS?
No. SysAid is an IT Service Management (ITSM) platform with IT asset tracking. It manages help desk tickets, IT devices (laptops, servers, network equipment), and service workflows. It's not designed for physical asset maintenance, equipment servicing, or facilities management. For that, you need a dedicated CMMS like AssetOS, UpKeep, or Limble.
Can SysAid handle preventive maintenance for equipment?
SysAid handles preventive maintenance for IT assets — things like software patches, hardware refresh cycles, and licence renewals. It does not support preventive maintenance scheduling for physical equipment like HVAC systems, vehicles, manufacturing machinery, or facility assets. That's what CMMS tools are built for.
How much does SysAid cost compared to CMMS tools?
SysAid starts at approximately $79/user/month for the Help Desk plan and $108/user for ITSM. By comparison, dedicated CMMS tools start much lower: AssetOS from $17/user/mo, UpKeep from $20/user/mo, and Limble from $28/user/mo. CMMS tools typically offer more maintenance-specific features at a fraction of SysAid's price.
What if I need both ITSM and CMMS?
Many organisations use separate tools for IT and facilities. SysAid for IT help desk, and a dedicated CMMS like AssetOS for physical asset management. The tools serve different departments with different needs. AssetOS integrates via API and Zapier, so you can connect them if needed.
Does SysAid have a mobile app?
SysAid offers a mobile-optimised web experience, not a native iOS/Android app. Users report it's functional but sluggish. If mobile access for field technicians is critical, dedicated CMMS tools like UpKeep and MaintainX have best-in-class native mobile apps.
Need a CMMS, not an ITSM?
AssetOS is built for physical asset management — work orders, compliance tracking, and maintenance workflows. Starting at $17/user/month.