One inbox for asset requests.
Link tickets to assets, enforce SLAs, and give your users a single place to report issues.
What is Service Desk?
Link tickets to assets, enforce SLAs, and give your users a single place to report issues.
Turn Customer Complaints Into Billable Service Calls
One inbox for all your distributed assets—from vending machines to digital displays to rental equipment. Stop losing requests in email chaos. Start billing for every service call.
"The vending machine in the break room isn't working" → Work order with location, asset ID, photos, and technician dispatch in under 5 minutes.
Perfect for Service Providers
Built for Companies Managing Assets for Others
Turn vague customer complaints into structured service requests with full context. No more "which machine?" calls. No more wasted dispatch trips.
- "Machine B3 in lobby ate my money" → Work order with photos in 5 minutes
- GPS coordinates and building access info auto-populated
- Dispatch closest technician with right parts
- "Excavator won't start" → Remote diagnostics before dispatch
- Service history and maintenance records instantly available
- Emergency response with proper parts and tools
- "Lobby screen is black" → Asset identified, diagnostics run
- Scheduled service with customer access coordination
- Real-time updates to property managers
- "Too hot in here" → Building ID matched, service history reviewed
- Preventive maintenance triggered, filter replacement scheduled
- SLA tracking for commercial property management
Stop Losing Money
The Hidden Costs of Email Chaos
Poor communication wastes time, money, and customer relationships. Service Desk turns communication problems into profit opportunities.
Fewer follow-up calls with structured requests
Faster response times with asset matching
Monthly savings per 100 managed assets
First-visit resolution with complete context
Hidden Costs of Poor Service Communication
Average time wasted per unclear service request
Cost of second site visit due to missing information
Of service calls result in wrong parts/tools brought
Coordinator overhead for 100+ managed assets
💡 Service Desk ROI: Companies save $2,400/month per 100 managed assets by eliminating unclear requests, reducing callbacks, and improving first-visit resolution rates.
Customer Experience
Your Customers Get What They Actually Want
No more phone tag. No more "we'll look into it." Give customers the professional service experience that builds loyalty and reduces complaints.
Simple Reporting
QR code on every asset → pre-filled form with asset ID, location, service history
No more 'which one?' phone calls
Real Updates
"Technician John dispatched, ETA 2:30pm" not "we'll look into it"
Customers feel heard and informed
Proof of Service
Photos, timestamps, resolution details, parts used
Perfect for billing and customer satisfaction
No Phone Tag
Everything tracked, nothing forgotten, full audit trail
Professional service that builds trust
Result: Professional Service That Sells Itself
When customers get clear updates, fast response times, and proof of service completion, they become your best sales team. Word-of-mouth referrals increase 40% with structured service communication.
The Process
Email → Billable Work Order → Happy Customer
See how a vague customer complaint becomes a profitable service call with complete documentation and customer satisfaction.
Email Arrives & Gets Scanned
Customer sends "vending machine B3 in lobby ate my money." Attachment (photo) automatically scanned for security.
Ticket Created Automatically
AssetOS creates ticket, extracts "vending machine B3 lobby", attempts asset match, detects "money" issue = priority medium.
Team Triages with Context
Service coordinator sees: Asset VM-B3, Location: 123 Main St Lobby, Last service: 30 days ago, Issue: Cash acceptor jam (likely).
Work Order Dispatched
One-click conversion. Nearest tech with vending experience assigned. Parts pre-ordered based on common B3 issues.
Customer Gets Real Updates
"Technician Mike dispatched, ETA 2:30pm." "Issue resolved - cash acceptor cleared, $2.50 refunded."
Service Complete & Billed
Ticket closed, photos attached, time tracked, invoice generated. Full service history stored on asset record.
Real Example: Vending Machine Service Call
From customer frustration to resolved issue in under 3 hours
Sound Familiar?
"The vending machine next to the stairs stopped working."
That's the email. But questions remain...
❌ The Problem
- • Which building? (You service 47 locations)
- • Which floor? (15-story office complex)
- • Which vending machine? (3 machines near different staircases)
- • What's "stopped working"? (No lights? Ate money? Out of product?)
- • Who has building access? (Security desk closes at 6pm)
- • When did it break? (This morning or last Tuesday?)
💸 The Cost
- • Your technicians waste time: Calling back for clarification, driving to wrong locations, arriving without right parts
- • Your customers get frustrated: No updates, multiple calls, longer downtime, feeling ignored
- • You lose money: Duplicate trips, wrong parts ordered, overtime from delays
✅ Service Desk Fixes This
Every request in one place. Full context attached. Nothing lost. Customers informed. Technicians efficient.
QR codes on assets
Pre-filled forms with location, asset ID, service history
Automatic matching
System finds the right asset, loads service history, suggests fixes
Real updates
"Technician dispatched ETA 2:30pm" not "we'll look into it"
Smart Features
Get the Information You Need, Not "The Thing Is Broken"
Template emails and QR codes guide customers to give you actionable information. Less back-and-forth, faster fixes, happier customers.
❌ What You Get Now
Questions remain: Which thing? At which location? What's actually wrong? Can you send a photo? When did it break? Who should we contact for access?
✅ What You Get With Templates
Result: Technician dispatched with cash box key and B3 parts kit. Issue resolved in one visit.
Ways to Share Templates
QR Codes on Assets
Scan → pre-filled form with asset ID already entered
Email Signatures
"Report an issue" link in every email your team sends
Customer Portals
Branded self-service page for your customers
Built For
Teams Managing Assets for Others
If you maintain, repair, or service assets that other people use, Service Desk turns their problems into your profitable service calls.
Property Managers
Tenants report issues. You track, fix, and close the loop.
Facilities Management
Multiple client sites, one inbox. Every request accounted for.
Contract Maintenance
Customers email you. Turn those emails into billable work orders.
Managed Services
SLA-driven work with full audit trail. Prove your response times.
Perfect for B2B2C Service Operations
You're not just fixing things—you're managing the relationship between your customers and their customers. Service Desk gives everyone the transparency they need.
Your Business
Structured requests, efficient dispatch, billable documentation
Your Customers
Professional service, real updates, proof of resolution
Their Customers
Working equipment, minimal downtime, someone who cares
Ready to Stop Losing Requests?
Start your free trial and see how Service Desk keeps everything visible, customers happy, and technicians efficient.
No setup fees • No per-ticket charges • Cancel anytime
Related Features
The foundation of asset management.
Audited entities, role-based access control, and core infrastructure that powers everything else. Every action tracked, every change logged, every permission enforced.
The heartbeat of your operations.
Something breaks, someone fixes it. Create, assign, and track work orders from report to resolution. Preventive maintenance, mobile access, and real-time status—nothing falls through the cracks.
Automation that just runs.
When something happens, make something else happen. Notifications, escalations, approvals, and field updates—all triggered automatically. Build without code.
Turn Email Chaos Into Profitable Service Calls
Perfect for vending operators, equipment rental, digital signage, HVAC contractors, and any business managing assets for other companies.