Every AssetOS workspace gets its own inbox mail server. Customers, tenants, and building managers email it — AssetOS parses the message, matches the asset, scores the priority, and opens a ticket. No forms to learn. No portal login.
Because the quickest way to report a broken vending machine is still “the one by the stairs ate my money.”
AssetOS reads the email, figures out what it's about, and queues it for triage with the context already attached. The coordinator never has to write “which one?” again.
Customer sends from any email client. Attachments scanned for malware. Bounces handled.
Location, asset ID, symptoms pulled from the subject and body. Photo EXIF used for GPS.
Matched to asset register. Last service history loaded. Priority scored against SLA tier.
Appears in the queue with every bit of context a coordinator would need — in one screen.
One click converts to a WO. Nearest tech assigned. Customer receives an auto-acknowledgement.
The coordinator shouldn't have to call back for basics. AssetOS extracts what it can, confirms what it can't, and opens the ticket with location, asset match, SLA clock, and a first-guess priority — so triage is a decision, not an interrogation.
Email is the default because everyone knows how to use it. But if you'd rather guide reporters through a form, or embed into your own systems — AssetOS picks up from all of them, into the same inbox.
Every workspace gets a real inbound mail server. Alias to any domain you own. Use in your email signature.
Each asset can print a QR code. Scan → pre-filled form with asset ID, location, and photo capture open.
A self-service page on your subdomain. Structured form, no login required, drops in the same queue.
POST a ticket from any system you run — POS, IoT, monitoring. Same parsing, same queue, same SLA clock.
SLA tiers are set per customer, asset, or issue category. Every ticket inherits the right one. You can see — and your customer can see — exactly where the clock is at, in real time. No more “we'll look into it.”
It's built for anyone who maintains assets on behalf of someone else — tenants, end users, the public. When the people reporting problems don't work for you, you need context they can't give you manually.
Tenants email about HVAC, doors, restrooms, lifts. Every issue routed to the right building and asset.
Machines in lobbies, campuses, hospitals. Customers email (or scan the QR) when something goes wrong.
Renters email from a job site. Asset context, rental contract, and last-inspection date auto-loaded.
Customers or your own monitoring email when a screen is black. Remote-diag and dispatch branch from the same queue.
Every workspace gets an inbox address on day one. Put it in your email signature, stick QRs on your assets, and let the tickets come to you with context already attached.
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