Give your customers an email address.
We'll turn it into work orders.
Every AssetOS workspace gets its own inbox mail server. Customers, tenants, and building managers email it — AssetOS reads the message, picks out the asset, the issue and the priority, and suggests the work order. No forms to learn. No portal login.
Because the quickest way to report a broken vending machine is still “the one by the stairs ate my money.”
From “the thing is broken” to a work order, without the back-and-forth.
AssetOS reads the email, figures out what it's about, and queues it for triage with the context already attached. The coordinator never has to write “which one?” again.
Arrives & scanned
Customer sends from any email client. Attachments scanned for malware. Bounces handled.
Context extracted
Asset, location, symptoms and reporter pulled from the subject and body. Dates like “tomorrow morning” understood.
Category & priority
Service request, emergency, question, vendor or spam. A priority, and a suggested next step with the work order pre-filled.
Coordinator sees it
Appears in the queue with every bit of context a coordinator would need — in one screen.
Work order created
One click converts to a WO. A person always decides. Customers get an auto-acknowledgement if you switch it on.
Every email becomes a ticket with the full picture.
The coordinator shouldn't have to call back for basics. AssetOS extracts what it can and puts it in front of the coordinator with the asset, location, a one-line summary and a first-guess priority — so triage is a decision, not an interrogation.
- ✓Picks out the asset ID, location and symptoms as the reporter wrote them
- ✓Sorts each email: service request, emergency, question, vendor or spam
- ✓Priority from safety and urgency language: low, normal, high or urgent
- ✓Suggests the next step, with the work order title and description pre-filled
- ✓Optional auto-reply so the customer knows it arrived
Four ways a service request reaches your team.
Email is the default because everyone knows how to use it. But if you'd rather guide reporters through a form, give clients their own login, or plug in your own systems — AssetOS picks up from all of them.
Your inbox address
Every workspace gets a real inbound mail server. Alias to any domain you own. Use in your email signature.
QR on the asset
Each asset can print a QR code. Scan, pick the problem, add a photo. No account. Lands in Fault Reports for your team to promote to a work order.
Client portal
Clients you service get a free login: their assets, your on-time record, and a button to request service or report a fault.
REST API & webhooks
Create work orders from any system you run — POS, IoT, monitoring — through the REST API.
Every job measured against the target you set.
Response and resolution targets are set per asset type, with overrides for individual assets and business-hours profiles. You can see — and your customer can see — exactly where the clock is at, in real time. No more “we'll look into it.”
Service Desk pays off when customers aren't your team.
It's built for anyone who maintains assets on behalf of someone else — tenants, end users, the public. When the people reporting problems don't work for you, you need context they can't give you manually.
Facilities & property management
Tenants email about HVAC, doors, restrooms, lifts. Every issue routed to the right building and asset.
Vending & unattended retail
Machines in lobbies, campuses, hospitals. Customers email (or scan the QR) when something goes wrong.
Equipment rental & fleet
Renters email from a job site. The asset and the fault are picked out so you can open the right record.
Digital signage & connected devices
Customers or your own monitoring email when a screen is black. It lands in the same queue as everything else.
Stop writing “which one?” for a living.
Every workspace gets an inbox address on day one. Put it in your email signature, stick QRs on your assets, and let the tickets come to you with context already attached.