Let your clients see every check you've done.
Extinguishers, first aid kits, emergency lighting, lifting gear. You service it on someone else's site, and the only record they see is a tag on the wall and an invoice. AssetOS keeps the record per client, and each client gets a free login to see their equipment, its service history and how you're doing against the SLA.
The client has your word, a paper tag and an invoice.
- ✕A spreadsheet of service dates per client, kept by one person
- ✕The tag on the extinguisher is the only record on site
- ✕The client asks for proof of a visit and you dig out a PDF
- ✕A fault reported by phone to someone who has since left
- ✕Certs emailed over, then lost in the client's inbox
- ✕The renewal meeting comes down to your word on response times
The client sees the record for themselves.
- ✓Every client's equipment on one register, each item QR-tagged
- ✓Service visits scheduled per item, with the history on the record
- ✓A free portal login for each client: equipment, history, SLA
- ✓Client staff scan a tag to report a fault, with a photo, no account
- ✓SLAs set per equipment type, with every breach recorded and explained
- ✓A 12-month on-time record you can share, with the client's consent
Your client checks the record without ringing you.
Invite a client, pick their sites and the equipment you look after, and they get their own login. It costs them nothing. They see what's under contract, when each item was last serviced, and how you're tracking against the SLA. You decide what each client can see, and they decide who on their side gets the breach and monthly emails.
- Equipment under contract, with its service history
- SLA tiles, and requests the client can track
- Per-client switches for what they see
- No account yet? The client registers from the invite link
Anyone on site can report a fault from the tag.
A cleaner spots an empty bracket. They scan the QR tag next to it, pick the problem and add a photo, without an account. If someone has already reported it, they add to that report instead of starting another. Reports wait for you to review, and the SLA clock starts when you turn one into a work order, so a duplicate or a prank never starts the clock.
- Scan, pick the problem, add a photo, with no account needed
- Repeat reports join the open one
- You review first; the SLA starts when you raise the work order
- Switch it on per equipment type, or per item
The annual service, scheduled per item.
Set the service interval for each item, whether that's the annual extinguisher service or a monthly first aid check, and the work comes round when it's due. Technicians scan each tag in the mobile app, which works offline in a basement plant room. Certificates go on the item with their expiry date, and you get a reminder before they run out.
- Planned servicing per item, across every client site
- Offline mobile app with QR scanning for technicians
- Certificates stored on the item, with expiry reminders
- Log an incident as a work order on the site or item
Prove your SLA, don't just promise it.
We're new, so we'd rather show you the product than quote numbers we haven't earned. Add one client, tag a handful of extinguishers and send them the invite before you decide.
Still on paper? Our free fire extinguisher service log, client site asset register pack and LOLER examination checklist keep the same records in a spreadsheet. AssetOS imports them when you're ready.
Running health and safety for your own buildings rather than for clients? See AssetOS for facilities teams. Servicing other kinds of equipment under contract? See AssetOS for service providers.
Give your clients the record to check.
Client management is on Professional and above; your clients' portal logins are free. Free trial, no credit card.